Terms of Service

These Terms of Service govern your access to ProspectDog at https://prospect.dog and its related research, dashboard, and email services (the “Service”). The Service is operated by Lead Logger LLC, an Illinois limited liability company (“ProspectDog,” “we,” “us,” or “our”). “You” means the person using the Service and, if you act for an organization, that organization.

By creating an account or purchasing a subscription after being presented with these Terms, you agree to them. If you act for an organization, you represent that you have authority to bind it. If you do not agree, do not create an account or purchase a subscription. Our Privacy Policy explains our handling of personal information. Accepting these Terms does not consent to optional advertising or analytics tracking.

1 Eligibility and account security

You must be at least 18, able to enter a binding agreement, and use the Service for business or professional purposes. You must provide accurate account and billing information and keep it current. Do not impersonate another person or share access in a way that bypasses account limits.

Protect the authentication account you use to sign in and promptly report suspected unauthorized access to support@prospect.dog. You are responsible for activity you authorize through your account. You are not responsible under this provision for activity caused by our failure to meet our legal or contractual obligations. Access depends on the availability of the supported sign-in provider.

2 What ProspectDog provides

ProspectDog researches businesses using your service description, intended customers, target market, and feedback. It provides company summaries, source links, potential-fit explanations, editable outreach starters, saved research, and briefs delivered to your sign-in email.

Starter and Pro do not send outreach to prospects, access your inbox, manage replies, send follow-ups, or book appointments. Editing, saving, or copying a draft does not send a message. You find and verify the appropriate contact and conduct outreach through your own tools. Features marked “coming soon,” including Autopilot, are unavailable and are not included in your purchase. Their availability, timing, price, and features are not promised.

Public demonstrations identified as examples use fictional companies and scenarios. Actual research uses external sources and automated processing. A potential match is not a verified buyer, a consented contact, or proof of a business’s budget or intent to purchase.

3 Research allowances and delivery

Starter currently costs US$49 per month and permits 10 requested research results per UTC calendar day. Pro currently costs US$99 per month and permits 20. Each plan offers one scheduled daily brief at your saved local delivery time. The price and included features displayed when you complete checkout govern your purchase, subject to the change provisions below.

Scheduled and manual research share the daily allowance. Requests reserve their requested result count; rejected or unavailable results can mean fewer usable results. Daily allowances do not accumulate or carry over. Deleting research does not reset that day’s allowance. Retrying the same failed request does not create a new allowance.

Automatic briefs target up to 10 qualified, distinct companies for Starter or 20 for Pro; the free first brief targets up to 10. If fewer companies qualify after the bounded searches, the Service sends the smaller qualified batch and shows the actual count. It does not add companies that failed the checks to reach a target. If no companies qualify, no empty automatic brief is sent and the Service reports the shortfall. Manual searches may also return fewer companies. Qualification and duplicate checks are automated and can make mistakes; the same businesses may be supplied to different customers.

Saved timing is a delivery target, not a guaranteed arrival time. Research availability, maintenance, network failures, time-zone changes, and receiving-email systems can delay or prevent delivery. Pauses, bounces, or complaints can stop delivery. Contact support about repeated failures; the remedies in section 7 remain available. We do not promise a particular number of clients, replies, meetings, sales, or revenue.

4 Free first brief and subscription trials

An eligible new account can request one introductory researched brief without providing a payment method. This free brief is separate from a subscription trial and does not itself create a paid subscription. Reasonable account and email-based limits prevent repeated free claims. The brief confirmation exercise is an engagement check, not a substitute for account authentication.

Eligible accounts can separately receive a seven-day subscription trial by completing Stripe checkout with a payment method. Eligible accounts may instead uncheck the free-trial option before opening checkout to start a paid monthly subscription immediately. Checkout displays the selected billing terms and amount due before you confirm. If selected, the trial begins when checkout is completed and the provider confirms it. Merely selecting a plan, signing in, or returning from checkout does not establish subscription access. An account that has already used its trial may be charged immediately when restarting, as disclosed at checkout.

Unless you cancel before the trial ends, your payment method will be charged the disclosed monthly subscription price, plus any applicable taxes disclosed at checkout. Your subscription then renews and is charged monthly until canceled. Checkout displays the applicable trial, amount, and billing date. Do not create additional accounts or use another identity to evade trial restrictions.

5 Payments and renewal

Lead Logger LLC is the seller. Stripe processes payments and provides the billing portal. You authorize the initial charge and recurring charges disclosed at checkout and represent that you may use the payment method provided. Prices are in US dollars. Any taxes we collect are disclosed before purchase; your bank may impose separate conversion or transaction fees.

Keep payment information current. Failed payments may be retried by the payment provider, and paid access may be suspended if payment is not received. A payment failure does not authorize us to charge a different price or impose undisclosed fees. We may correct billing errors, subject to applicable law, and will refund duplicate or erroneous charges we caused.

We will give at least 30 days’ advance notice of an increase to your recurring price or a material reduction in a paid plan’s core features. A price increase will apply no earlier than the first renewal after that notice period. You may cancel before it takes effect. If applicable law requires express agreement to a change, we will obtain it. A separately accepted order may provide more favorable or specific terms.

6 How to cancel

To cancel, sign in, open Account settings, select Manage billing, and complete the cancellation in Stripe’s customer portal. The portal shows the effective cancellation date. Cancel before your trial ends or next renewal to avoid the next charge. After cancellation, access ordinarily continues through the current trial or paid period, unless you request earlier closure or suspension is justified under section 13.

If the portal fails or you cannot access your account, email support@prospect.dog from your account email with your cancellation request. We will help identify the account and stop future renewals. If we receive an identifiable cancellation request before renewal but process it afterward, we will refund a renewal charge caused by that delay. We will provide confirmation; keep it for your records.

Pausing brief emails, unsubscribing from email delivery, deleting your saved profile, deleting research, or signing out does not cancel your subscription. Use the billing cancellation process to stop recurring charges. You do not need an active paid subscription to access the account settings needed to manage existing billing.

7 Refunds and service problems

Except as stated here, in a specific offer, or required by law, subscription fees are nonrefundable and we do not issue prorated refunds for partial months, unused allowances, or cancellation after a renewal. Free trials have no subscription fee to refund. Disappointment with a prospect’s response or your business results does not by itself establish a service defect.

We will correct and refund duplicate or erroneous charges we caused. If a material failure prevents you from using the paid Service, contact support with enough information to investigate. If we cannot remedy it within a reasonable time, you may end the affected subscription and receive a proportionate refund for the prepaid period during which the paid Service was materially unavailable. If we discontinue your paid Service without your material breach, we will refund the unused prepaid period.

Request a refund at support@prospect.dog with your account email, charge date, and reason. Do not send full card details. These provisions do not restrict mandatory cancellation, withdrawal, refund, charge-dispute, or other consumer rights. Any more favorable guarantee expressly presented with your purchase will be honored.

8 Review research before acting

Company information, source excerpts, classifications, and generated text may be inaccurate, outdated, incomplete, or unsuitable. Automated source checks do not independently establish that a source is true. A suggested fit may reflect an inference rather than an announced need. Source websites can change after research is collected.

Review sources, company identity, factual claims, recipient details, relevance, and your own service claims before relying on or sending any output. You make the business decisions. The Service does not provide legal, financial, or other professional advice. Feedback can guide future research, but it does not guarantee improved results or train a dedicated model for you.

9 Your content and rights in output

You retain the rights you hold in your submitted service descriptions, searches, notes, feedback, and edited drafts (“Your Content”). You grant us a limited, nonexclusive, worldwide license to host, copy, transmit, process, and display Your Content as reasonably necessary to provide, maintain, secure, and support the Service you request, including processing by the providers described in the Privacy Policy. This license does not authorize public advertising use of your name, logo, or private content without permission.

You represent that you have the rights and lawful basis needed to submit Your Content and instruct the requested processing. Do not submit passwords, access tokens, government identification numbers, sensitive personal information, or confidential client records. Research inputs and feedback are sent to an external research provider; they are not a confidential document repository.

Subject to these Terms, we permit you to use, edit, and copy the output made available to your account for your lawful business prospecting, including providing your own consulting services to clients. We do not promise exclusive output, copyright protection for generated material, or ownership of third-party facts, source text, trademarks, or images. Those materials remain subject to their owners’ rights and applicable law. Do not resell or publish the Service’s research as a competing bulk database or redistribute another party’s protected content without permission.

10 Lawful outreach and acceptable use

You are responsible for the outreach you choose to conduct, including identifying a lawful basis, obtaining consent where required, and honoring objections and suppression lists. A public listing or inclusion in ProspectDog does not supply permission to contact someone. For commercial email, comply with applicable requirements for accurate sender details and subject lines, advertising identification, a valid postal address, and an effective opt-out mechanism. Requirements differ by jurisdiction and can apply to business-to-business messages.

Do not use the Service to send spam, deceive or harass people, impersonate others, commit fraud, infringe rights, or collect sensitive personal information. Do not evade access controls or usage limits, create abusive automated traffic, distribute malware, interfere with other accounts, or attempt unauthorized access. Reverse engineering restrictions apply only to the extent permitted by law.

Do not use prospect research as a consumer report or to determine eligibility for credit, insurance, employment, housing, or another regulated decision about an individual. The Service is not designed for those purposes. We may investigate reasonably suspected misuse and apply proportionate restrictions under section 13.

11 Ownership and external services

We and our licensors retain rights in the Service’s software, design, brand, and other materials we provide, excluding Your Content and third-party materials. We grant you a limited, nonexclusive, nontransferable right to use the Service during your authorized access. No trademark license or endorsement is implied.

Third-party websites and services have their own terms and privacy practices. Their inclusion does not imply endorsement. You are responsible for separate tools you choose to use for sending outreach. External providers can experience failures, but their involvement does not remove our obligations to you under these Terms or applicable law.

12 Privacy and communications

Our Privacy Policy describes the data used for research, account access, billing, brief delivery, referrals, and optional measurement. You can decline optional tracking without losing access to the purchased Service. Do not treat this agreement or a payment as consent to advertising cookies or unrelated marketing.

By requesting a brief and enabling delivery, you ask us to email that service content to your sign-in email. You can pause brief emails using delivery settings or the email’s pause link. We may still send necessary account, security, billing, and legal notices. Promotional communications, if offered, have separate opt-out choices. Email delivery settings do not change subscription billing.

13 Suspension termination and deletion

We may suspend or terminate access when reasonably necessary to address material breach, unlawful use, a security threat, nonpayment, or a legal obligation. Where practicable, we will explain the reason and give a reasonable opportunity to resolve it. We may act immediately when delay would risk harm, compromise security, or violate law. You may contact support to request review.

You may stop using the Service at any time and cancel through section 6. To close the account and request broader deletion, contact legal@prospect.dog. Research deletion, profile deletion, subscription cancellation, and account closure have different effects, explained in the Privacy Policy. Download information you wish to keep before paid access ends; do not rely on the Service as your only copy.

Termination does not eliminate accrued payment obligations or rights that arose before termination. Sections concerning ownership, lawful use of retained output, liability, indemnity, disputes, and provisions intended by their nature to survive will continue as applicable. Personal information retained after termination remains subject to the Privacy Policy and law.

14 Warranties

We will provide the paid Service with reasonable care and skill. Subject to that commitment and any rights that cannot be excluded, the Service and research outputs are provided “as is” and “as available.” To the extent permitted by law, we disclaim other express or implied warranties, including merchantability, fitness for a particular purpose, noninfringement, and uninterrupted or error-free operation. We do not warrant the accuracy or completeness of external sources or commercial success from your use.

15 Limits on liability

To the extent permitted by law, neither party is liable to the other under these Terms for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, business opportunities, or goodwill, arising from the Service, even if advised of their possibility.

Subject to the exceptions below, our total liability for claims arising out of or relating to the Service or these Terms will not exceed the greater of US$100 or the fees you paid us for the Service in the 12 months before the event first giving rise to the claim. Related claims count toward the same aggregate limit.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or liability that applicable law does not permit us to exclude or limit. They do not limit refunds expressly owed under these Terms, your nonwaivable privacy rights, or other mandatory remedies. Nothing requires you to waive a right that cannot lawfully be waived.

16 Business customer indemnity

If you use the Service for a business, you will defend and indemnify Lead Logger LLC against third-party claims, reasonable defense costs, and damages to the extent caused by your unlawful outreach, infringement through Your Content, or material misuse of the Service in breach of these Terms. This does not cover a claim to the extent caused by our breach, negligence, or misconduct.

We will give reasonably prompt notice, allow you to control the defense with competent counsel, and provide reasonable cooperation at your expense. You may not settle a claim by admitting fault on our behalf, imposing nonmonetary obligations on us, or failing to fully release us without our written consent, which will not be unreasonably withheld. This section does not apply where prohibited by applicable consumer law.

17 Disputes and governing law

Illinois law governs these Terms, excluding conflict-of-law rules, except that mandatory protections applicable where you reside remain available. Subject to those protections and any nonwaivable jurisdiction rules, disputes may be brought in the state or federal courts located in Cook County, Illinois, and the parties consent to those courts’ jurisdiction.

You may contact legal@prospect.dog to seek an informal resolution. Doing so is not a mandatory prerequisite to filing a claim and does not shorten a limitation period. These Terms do not impose arbitration or a class-action waiver.

18 Changes and general provisions

We will identify updates by their effective date. For material changes affecting existing customers, we will provide reasonable advance notice, ordinarily at least 30 days, through email or the Service. Changes required urgently for legal or security reasons may take effect sooner, with notice as appropriate. Changes will not retroactively alter an existing dispute or authorize undisclosed data uses. Required acceptance or consent will be obtained; you can cancel if you do not accept future changes.

These Terms and any separately accepted order govern the Service. If a provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. You may not transfer your account or these Terms without our consent, except where law permits. We may transfer them in a merger, reorganization, or sale of the relevant business, provided the successor assumes our obligations and applicable privacy protections remain in place. Neither party may use an assignment to reduce the other’s accrued rights.

We are independent contracting parties. Participation in a referral or affiliate program requires a separate agreement; these Terms do not create a right to commissions or a payout schedule.

19 Contact

ProspectDog is operated by Lead Logger LLC, Illinois, United States.

Customer support, billing, cancellation, and refunds: support@prospect.dog

Legal and privacy requests: legal@prospect.dog

Business mailing address: 4815 N Neva Avenue, Chicago, IL 60656, United States